Team Leader (Mandarin)

Job Title

Team Leader (Mandarin)

Job Description

The Team Leader, Operations supervises a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.

Essential Functions/Core Responsibilities

• Supervise day‑to‑day work and attendance of call center associates in line with organization policy and legal requirements.
• Coach direct reports routinely to meet performance metrics.
• Identify performance issues, create action plans, implement corrective actions, up to termination.
• Ensure service meets contractual KPIs and financial expectations.
• Communicate expectations and provide timely updates to employees.
• Provide subject‑matter expertise on escalated customer calls as needed.
• Conduct team meetings for communication and input, and schedule team activities.
• Stay current on internal processes, policies, a...

Ready to Apply?

Submit your application today and join our talented team at Concentrix.