Team Leader

Job Title

Team Leader, Operations

Employment Type

Full-Time | 40 Hours per Week

Salary

£27,120

Job Description

The Team Leader, Operations is responsible for the day‑to‑day supervision of a group of call‑center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

In this role you will coach and develop team members, manage daily performance, handle escalations, and help ensure customer service and KPI targets are achieved.

What You’ll Bring

• Strong leadership, coaching and people management skills
• Excellent communication and problem‑solving abilities
• Ability to prioritise, multi‑task, and perform under pressure
• A flexible, proactive and results‑driven mindset

Why Apply

• Lead a team and make a real impact
• Help shape performance and customer e...

Ready to Apply?

Submit your application today and join our talented team at Concentrix Limited.