Job Description
Team Leader - Customer Contact
Location: Beeston, Nottingham, NG9 1LA
Contract: Permanent based on a 37.5hr week
Salary Banding: £38,447 - £40,470
We're looking for a motivated and experienced Team Leader to guide and inspire our Contact Centre team in delivering outstanding service to our customers.
In this role, you'll be responsible for leading daily operations, managing performance, and driving continuous improvement, while ensuring an excellent customer experience across telephony and digital channels. You'll play a key part in helping us achieve both team and corporate KPIs, particularly within housing, property repairs, and maintenance services.
Key Responsibilities
Lead, coach and motivate a team to achieve challenging KPIs and service targets
Manage day-to-day workflows, delegate tasks, and provide clear direction
Act as a key escalation point for complex customer queries, including supporting the Out of Hours Repairs ...
Location: Beeston, Nottingham, NG9 1LA
Contract: Permanent based on a 37.5hr week
Salary Banding: £38,447 - £40,470
We're looking for a motivated and experienced Team Leader to guide and inspire our Contact Centre team in delivering outstanding service to our customers.
In this role, you'll be responsible for leading daily operations, managing performance, and driving continuous improvement, while ensuring an excellent customer experience across telephony and digital channels. You'll play a key part in helping us achieve both team and corporate KPIs, particularly within housing, property repairs, and maintenance services.
Key Responsibilities
Lead, coach and motivate a team to achieve challenging KPIs and service targets
Manage day-to-day workflows, delegate tasks, and provide clear direction
Act as a key escalation point for complex customer queries, including supporting the Out of Hours Repairs ...
Ready to Apply?
Submit your application today and join our talented team at Metropolitan Thames Valley.
Submit ApplicationJob Details
- Location Beeston, Nottinghamshire, Nottinghamshire
- Job Type Full-time
- Category other-general
- Posted Date June 24, 2026
- Application Deadline August 03, 2026