Team Leader - Customer Service

  Team Leader – Vodafone Ireland Location:  Newry – Granite Exchange Hybrid 50% WFH / 50% Onsite. Onsite requirement as per scheduled rotation.Hours:  Monday to Friday 09:00 – 18:00 & 40 hours per week   Contract: PermanentSalary: £ Great Benefits              Role OverviewAs a Team Leader at Teleperformance, you’ll manage the performance of a team of Client Executives and work as part of a team to coordinate productivity and achieve expected standards for our client.   Lead from the front to support and manage Corporate customer escalations. The Team Leader is directly responsible for agent performance and development within their team. They will be expected to manage and develop a team of agents to meet and exceed key performance metrics, quality, customer and client satisfaction, and any other performance area as defined. They will achieve this by leading, motivating, inspiring, and managing team and individual performance and engagement on a regular basis, and providing all reasona...

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