Team Leader | Banking and Financial Account | Clark

Job Description

• Managing Team Performance:
  • Accomplish weekly deliverables:
    • Coaching compliance inclusive of RCAs and action plans.
    • Weekly audit requirement and call scrubbings.
    • Team attendance infractions insights through internal Sutherland attendance tool.
  • Provide ideas that can help client improve product, business, processes and/or policies.
  • Present team performance to clients as needed.
• Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale.
  • Set up accountability discussions on attendance and performance challenges.
  • Report potential red flag on employee retention and partner with Operations Manager on stay interviews.
  • Keep employees in the loop for any internal and external updates.
    • Have team participate in Site and Progr...

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