Team leader

Unify CX
is growing and we are looking for a
Call Center Team Lead
to join our motivated and ambitious team in South Africa. Come be one of the pioneers at our newest location!
What Will You Do? The
Call Center Team Lead
is responsible for overseeing and guiding a team of customer service representatives to ensure exceptional service delivery and operational efficiency. This role involves managing daily operations, monitoring performance, providing coaching and support, and addressing complex customer inquiries. The Team Lead will play a pivotal role in achieving the team's goals and maintaining high customer satisfaction levels.
Key Responsibilities
Team Management:
Supervise and support a team of call center representatives.
Conduct regular team meetings and one-on-one coaching sessions.
Monitor and evaluate team performance, providing constructive feedback and guidance.
Manage scheduling and ensure adequate coverage to meet service level targets.<...

Ready to Apply?

Submit your application today and join our talented team at UnifyCX.

Submit Application