Team Lead Vendor Help Desk

The PST Team Lead is responsible for overseeing and driving the performance of a team of Account Executives managing Talabat’s longtail restaurant portfolio. This role will ensure the successful engagement, growth, and retention of accounts through high-impact coaching, performance management, and operational execution. The Team Lead will also play a critical role in embedding self-serve capabilities across the portfolio and driving adherence to internal processes and KPIs.

• Lead, coach, and develop a team of Account Executives to deliver on portfolio-level targets, including GMV growth, engagement, order volume, and vendor satisfaction.
• Monitor team performance and pipeline activities through regular reporting and provide strategic guidance to drive performance improvement and operational efficiency.
• Act as an escalation point and advisor for complex partner situations, supporting Account Executives in unlocking growth and resolvin...

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