Team Lead - Service Management

Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care.

G.E.H.A has one mission: To empower federal workers to be healthy and well.

The Team Lead - Service Desk reports to the Manager of Service Desk and plays a key role in ensuring the delivery of high-quality technical support to end users. The Team Lead is responsible for supervising day-to-day operations of the Service Desk team, coordinating the resolution of incidents and service requests, and maintaining service quality standards. This role involves monitoring team performance, providing mentorship, and ensu...

Ready to Apply?

Submit your application today and join our talented team at GEHA.

Submit Application