Team Lead, Service Delivery

Your potential has a place here with TTEC's award-winning employment experience. As a Team Lead working onsite in locations in the Philippines such as Cebu, Lipa, Pampanga, and Sta. Rosa, you’ll be a part of bringing humanity to business.

What You'll Do

Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to meet TTEC and client metric performance goals, answer associates' questions, listen to and guide them to resolve issues, handle customer escalations while ensuring a quality customer experience on every interaction as you're the first‑line manager for your team. You’ll report to the Manager, Service Delivery.

During a Typical Day

• Coach associates to ensure the achievement of company and client goals while addressing employee‑related issues and coordinating training on new or revised information relating to services, products, or processes of p...

Ready to Apply?

Submit your application today and join our talented team at TTEC.