Team Lead, Sales

Supervising the day-to-day activities of Sales Officers.

Identify opportunities to strengthen customer relationships and encourage sales officers to up-sell every Airasia product that can be added into the flight ticket such as insurance, meals, duty free, merchandise, baggage and seat assignment.

Responsible for achieving the Monthly team sales target and keeping the weekly target track.

Ensure the team maximises every sales opportunity to increase sales revenue on each booking.

Backup support and coach all team members on conducting sales activities at the counter such as selling air tickets, serving customers for managing bookings and other lines of businesses.

Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company. Asking questions to...