Team Lead

We are looking for an experienced and dynamic Team Leader for Domestic banking Process to manage and drive performance of a team handling support operations. The Team Leader will be responsible for achieving KPIs, driving team engagement, improving customer satisfaction, and ensuring process compliance. Key Responsibilities: Manage a team of 18–20 Executives with Banking Experience Monitor daily performance metrics (AHT, CSAT, FCR, Productivity, SLA) Conduct team huddles, coaching sessions, and performance reviews Analyze reports and identify performance improvement areas Drive quality and compliance standards Manage attrition and shrinkage Ensure customer satisfaction targets are achieved Coordinate with QA, Training, and Operations teams Prepare weekly/monthly performance reports Mandatory Skills: Team Handling Experience (Minimum 1–2 years as TL in Domestic Banking Process ) KPI Management (AHT, CSAT, NPS, FCR, SLA) Performance Management Coaching & Mentoring Attrition & Shrinkage e...

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