Team Lead - Quality Analyst (Genai)

Hiring: Team Lead – Quality Analyst (GenAI) | Remote (PST/EST)We're looking for a Team Lead – Quality Analyst to drive data quality excellence across our Generative AI programs.
This role combines hands-on quality review, team leadership, and process improvement in a fast-paced environment.Location: Remote in Mexico (project-based schedule across EST/PST; must be available during PST core hours)Key Responsibilities:Deliver project-specific training to annotators, reviewers, and QA teamsReview and audit annotated data using sampling, rubric scoring, and error analysisProvide actionable feedback and coaching to improve quality performanceIdentify quality trends, recurring issues, and recommend corrective actionsConduct pre-delivery sanity checks to ensure data meets quality benchmarksAnalyze client feedback and perform root cause analysisHighlight edge cases and suggest improvements to project guidelinesLead refresher sessions and contribute to SOP/process enhancementsTrain, mento...

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