Team Lead, Personal Insurance

Position Summary

The Team Lead will work closely with the Manager to ensure team members remain current with procedures, policies, and operational processes while fostering a culture of continuous improvement and service excellence. The role supports the identification and implementation of operational efficiencies and plays a key leadership role in executing operational, tactical, and strategic initiatives.

Key Activities

Team Development

• Provide ongoing support and departmental training to employees as required
• Maintain strict confidentiality regarding corporate and employee matters
• Coach and mentor both new and experienced team members
• Partner with employees to identify and improve performance gaps
• Communicate and reinforce the corporate vision and departmental objectives
• Lead by example, modeling professionalism, accountability, and service excellence

Operational

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