Team Lead

Customer Service Advisor Team Lead

Salary: £14.60 per hour

Location: Manchester

Hours: 35 hours per week, Monday to Friday, between 7am - 6pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini.

What you'll do

• Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate
• Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s
• Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor
• Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call
• Day to day staff management of up to 15 Customer Service Advisors
• Staff training, coaching and development of Customer Service Advisors
...

Ready to Apply?

Submit your application today and join our talented team at Manpower UK Ltd.