Team Lead – BPO ( Inbound Voice Process)

Team Lead – BPO ( Inbound Voice Process)

Minimum 5 years of experience in any BPO Inbound Voice with 2 years in Team handling (Mandatory)

Location: Infopark, Kakkanad, Kochi

Shift: Night Shift (Monday–Friday)

Salary: Up to ₹8 LPA

Education: Bachelor's Degree Mandatory

Responsibilities

• Monitor daily call performance, quality, and productivity of the team
  
• Ensure SLA, KPI, and client targets are consistently achieved
  
• Conduct regular coaching sessions, call audits, and performance reviews
  
• Handle customer escalations and critical cases effectively
  
• Monitor and control shrinkage and attrition levels
  
• Prepare daily and weekly team performance reports
  
• Maintain high customer ...

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Submit your application today and join our talented team at ADVENXA.