Team Head

BDO Life

📍 San Juan, Metro Manila, Philippines 💼 Full-time 🕒 Posted February 23, 2026

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Job Description

Key Responsibilities:
Ensure Quality Resolutions: Oversee and validate the resolutions provided by Fulfillment Units/Officers, ensuring they are timely, complete, and appropriately aligned with customer concerns.

Case Review & Compliance: Conduct thorough reviews of handled cases to ensure adherence to bank processes, regulatory requirements, and internal quality standards.

Error Monitoring & Improvement: Track case-handling errors and drive timely implementation of corrective and preventive actions to enhance service delivery.

Reporting & Analytics: Prepare, analyze and submit accurate reports (e.g.: productivity, service level, error, etc.) other required documentation within set deadlines.
Qualifications:
Bachelor’s degree holder in any relevant field.

Minimum of 5 years’ experience in a Contact Center or Customer Service role within the local banking industry.
Ready to Apply?Submit your application today and join our talented team at BDO Life.
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Job Details

Location San Juan, Metro Manila
Job Type Full-time
Category Top Executives
Posted Date February 23, 2026
Application Deadline April 04, 2026