Team Head

BDO Life
📍 San Juan, Metro Manila, Philippines 💼 Full-time 🕒 Posted February 23, 2026

Job Description

Key Responsibilities:

  • Ensure Quality Resolutions: Oversee and validate the resolutions provided by Fulfillment Units/Officers, ensuring they are timely, complete, and appropriately aligned with customer concerns.

  • Case Review & Compliance: Conduct thorough reviews of handled cases to ensure adherence to bank processes, regulatory requirements, and internal quality standards.

  • Error Monitoring & Improvement: Track case-handling errors and drive timely implementation of corrective and preventive actions to enhance service delivery.

  • Reporting & Analytics: Prepare, analyze and submit accurate reports (e.g.: productivity, service level, error, etc.) other required documentation within set deadlines.
  • Qualifications:

  • Bachelor’s degree holder in any relevant field.

  • Minimum of 5 years’ experience in a Contact Center or Customer Service role within the local banking industry.
  • Ready to Apply?

    Submit your application today and join our talented team at BDO Life.

    Submit Application

    Job Details

    • Location San Juan, Metro Manila
    • Job Type Full-time
    • Category Top Executives
    • Posted Date February 23, 2026
    • Application Deadline April 04, 2026