Job Description
HEROIC Cybersecurity (HEROIC) is seeking a Tier 2 Technical Support Specialist to deliver expert, customer-focused technical support that keeps our customers’ technology running securely and seamlessly. This role sits at the frontline of the HEROIC customer experience — directly influencing satisfaction, retention, and trust in our brand.
This role owns the end-to-end customer support journey for inbound and outbound technical issues — diagnosing, troubleshooting, and resolving a wide range of computer-related problems while maintaining detailed documentation, SLA compliance, and an exceptional customer experience across every interaction.<...
Ready to Apply?
Submit your application today and join our talented team at Confidential.
Submit ApplicationJob Details
- Location Makati, Metro Manila
- Job Type Full-time
- Category Computer Occupations
- Posted Date June 15, 2026
- Application Deadline July 25, 2026