Job Description
HEROIC Cybersecurity (HEROIC) is seeking a Tier 1 Technical Support Specialist to deliver expert, customer-focused technical support that keeps our customers’ technology running securely and seamlessly. This role sits at the frontline of the HEROIC customer experience — directly influencing satisfaction, retention, and trust in our brand.
This role owns the first response to inbound and outbound technical issues — diagnosing, troubleshooting, and resolving common computer-related problems while maintaining detailed documentation, SLA compliance, and an exceptional customer experience across every interaction. Submit your application today and join our talented team at Confidential.
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Job Details
- Location Makati, Metro Manila
- Job Type Full-time
- Category Computer Occupations
- Posted Date June 25, 2026
- Application Deadline August 04, 2026