Systems Analyst 5-Support

**Job Description**



**IC5 – Senior Principal Support Leader (Database)**



**Organization:** Oracle Customer Support Services (CSS)

**Role Type:** Individual Contributor (Senior Technical Leadership Track)









**Role Summary**



IC5 is a **senior technical authority role** responsible for resolving complex, mission-critical database issues for strategic customers. This level operates as a deep subject matter expert (SME), leads high-severity escalations, influences architecture discussions, and mentors lower-level engineers (IC2–IC4).



This is not a managerial role but carries strong technical leadership expectations.









**Key Responsibilities**



**1. Advanced Technical Support**



+ Own resolution of Sev1 / business-critical database incidents.

+ Diagnose and resolve comple...

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