Switchboard Operator

Job Description Summary

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer’s service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

PRN

Cost Center

CC COL - Cashiering (DMC)

Pay Rate Type

Hourly

Pay Grade

Health-23

Scheduled Weekly Hours

16

Work Shift

Job De...