Job Description
Job Description
The Support Supervisor oversees User Support teams, manages escalations, and ensures service quality. This role also serves as a key communication bridge with US teams.
Key Responsibilities
Train and supervise User Support staff.
Handle first-level escalations.
Monitor support quality and performance.
Compile monthly reports on common and time-consuming issues.
Communicate insights to US Support and Product teams.
Support team growth and scaling.
Requirements
Requirements
Business-level English (spoken and written).
Proven...
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Submit ApplicationJob Details
- Location Torreón, Coahuila
- Job Type Full-time
- Category Supervisors of Office and Administrative Support Workers
- Posted Date February 18, 2026
- Application Deadline March 30, 2026