Support Specialist, Technical

Restaurant365

📍 Mexico City, Mexico City, Mexico 💼 Full Time 🕒 Posted March 01, 2026

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Job Description

                The Support Specialist, Technical is responsible for providing advanced technical support to Restaurant365 customers across the R365 platform. This role focuses on troubleshooting configuration, workflow, and data-related issues in a complex SaaS / ERP environment, supporting business critical restaurant operations. The ideal candidate brings strong technical aptitude, structured problem-solving skills, and the ability to communicate clearly with both technical and non-technical stakeholders. 
How you'll add value: 
Provide technical support for Restaurant365 platform 
Manage customer communications through tickets, live chat, and outbound phone support 
Gather detailed technical and business information from customers to troubleshoot reported issues 
Diagnose configuration, workflow, and data-related issues and deliver accurate solutions 
Educate customers on Restaurant365 system functionality and best practices 
Route non...
            

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Job Details

Location Mexico City, Mexico City
Job Type Full Time
Category Computer Occupations
Posted Date March 01, 2026
Application Deadline April 10, 2026