Support Specialist - Platform

Vista

📍 Auckland, Auckland, New Zealand 💼 Full-time 🕒 Posted July 08, 2026

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Job Description

Platform Support Specialists are responsible for providing 24/7/365 pro-active technical support and incident management services for Vista’s Cloud, SaaS, and managed service clients globally. 
Proactive Services:
Work with proactive platform monitoring technology to identify and address incidents 
Lead by example and assist with mentoring/training new staff 
Responding to and resolving Incidents logged for Cloud/SaaS/Managed Services
Working collaboratively with Vista teams globally to resolve incidents
Reading and understanding program code to assist with problem solving
Using SQL Server and SQL statements to assist with problem solving
Using Azure and monitoring tools to assist with problem solving
Reading and interpreting error logs
Recording all details of support calls into Vista’s issues system
Be available on rotation with a cell phone for urgent after-hours support issues <...
            

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Job Details

Location Auckland, Auckland
Job Type Full-time
Category Computer Occupations
Posted Date July 08, 2026
Application Deadline August 17, 2026