Support Specialist III

Support Specialist III

Summary: Serves as a senior escalation point and subject matter expert, managing complex inquiries and driving resolution across departments. Provides leadership through coaching, process improvement, and compliance oversight while ensuring exceptional service delivery and operational efficiency.

Work Hours: Monday to Friday, 9am-6pm

Primary Functions:

1. Resolve advanced escalations from Specialist I & II, exercising sound judgment and decision-making


2. Train, coach, and mentor of new hires and junior specialists


3. Partner with cross-functional teams to identify, escalate, and resolve systemic issues


4. Support testing, implementation, and rollout of new systems, processes, and soft...

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