Support Specialist

Description
Are you a problem-solver who thrives in fast-paced environments and enjoys tackling everything from everyday support requests to complex technical challenges? We're looking for a Tier 2 Service Desk Analyst who is passionate about technology, customer service, and continuous improvement.
In this role, you'll be more than just technical support—you'll be a trusted resource for users, a mentor to junior team members, and a key contributor to critical IT initiatives.
What You'll DoBe the First Line of IT Excellence

+ Serve as a primary point of contact for IT incidents, requests, and technical escalations.

+ Manage, prioritize, and route tickets through the ITSM platform while meeting SLA expectations.

+ Provide hands-on troubleshooting and issue resolution across a wide range of technologies.

+ Deliver exceptional support to end users through phone, email, chat, and ticketing channels.

Solve Complex Technical Challenges

Ready to Apply?

Submit your application today and join our talented team at TEKsystems.

Submit Application