Support Officer- Virtual Relationship - Emiratized Role

The role will primarily focus on managing and growing portfolio revenue and income from both borrowing and non-borrowing customers under the Virtual Relationship Unit within the CMB segment. Additionally the role emphasizes building and maintaining strong customer relationships ensuring personalized service and contributing to the overall profitability and long-term sustainability of the banks portfolio

Relationship Management

• Serve as the primary point of contact for commercial banking clients under the virtual relationship management.
• Provide prompt and efficient responses to customer inquiries via phone, email and video calls.
• Ensure that all clients interaction is managed in line with agreed TAT/SLAs including response and resolution times.
• Build and maintain strong long-term relationships with clients to understand their business needs and provide tailored solutions.
• Take ownership of customer issues and follow ...

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