Support Manager (AI)

As a Support Manager, you will play a key role in the organisation, implementation, and continuous improvement of AI systems.
You will act as a central point of coordination between business analysis teams, support teams, AI operations contractors, and innovation stakeholders, ensuring high‑quality AI services, user satisfaction, and operational excellence.

Responsibilities

• Organise, implement, and maintain the support of AI systems and AI service delivery

• Coordinate support teams and business analysis teams involved in the delivery of AI services

• Elaborate, implement, and continuously improve support and service management processes

• Contribute to information systems (IS) service management, including monitoring and continuous improvement activities

• Liaise with project tea...