Support Engineer

ION
📍 Pisa, Tuscany, Italy 💼 Full-time 🕒 Posted June 07, 2026

Job Description

About ION 

We are a Software Product Companywith a global footprint in the FinTech sector. With more than 10,000 professionals across 40+ offices worldwide, we provide solutions combining trading and workflow automation,market data, and advanced business intelligence

Your responsibilities

  • Responds to customers’ inquiries relating to technical and functional issues with our products through phone, email, and case management system.
  • Track inquiry resolution progress.
  • Communicates updates effectively and promptly to the client.
  • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation.
  • Deals with unexpected events or failures which limit clients use of the supported systems.
  • Carries out application system checks, aiming to identify and resolve issues before they affect clients.
  • Deve...
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    Job Details

    • Location Pisa, Tuscany
    • Job Type Full-time
    • Category Computer Occupations
    • Posted Date June 07, 2026
    • Application Deadline July 17, 2026