Support Engineer

Job Title: Support Engineer
Position Type: Full-Time, Remote
Working Hours: U.S. Hours

About the Role

We're hiring a proactive and technically strong Support Engineer to support both customer-facing troubleshooting and backend network operations within a growing ISP environment.

This role blends responsive customer support with hands-on network configuration, monitoring, and infrastructure expansion. The ideal candidate is curious, solutions-driven, and comfortable working across both communication and technical execution.

What You'll Own

Customer Support & Troubleshooting

• Respond promptly and professionally to customer calls and emails.
• Diagnose and resolve connectivity and network-related issues.
• Document all interactions and resolutions thoroughly.
• Participate in a rotating after-hours emergency support schedule (1 week per month).
• Occasionally consult with business clients on t...

Ready to Apply?

Submit your application today and join our talented team at Pavago.