Support Engineer Level 1

A Support Engineer Level 1 plays a critical, customer-facing role within BlueOptima’s Customer Success Organisation. As a product expert with a strategic, customer-service-oriented mindset, this engineer is responsible for the technical aspects of customer success, including onboarding, training, and support. Acting as a coach and trusted advisor, the Level 1 Engineer works to understand the customer’s technical objectives, designs a tailored implementation plan, and guides them through full adoption of BlueOptima’s Active MultiSite product suite.

Full, structured training for BlueOptima products will be provided, with opportunities to gain industry-standard certifications in relevant technologies.

Key Responsibilities

• Onboarding: Engage with customers remotely to assist with onboarding activities, proactively participating in the sales-to-services transition to understand their challenges and r...

Ready to Apply?

Submit your application today and join our talented team at BlueOptima.