Support Engineer

Job Description:

• Ensure stability and reliability of business applications by reducing incidents through root cause analysis and permanent fixes
• Monitor application service levels, identify risks, and define mitigation and improvement plans
• Manage incident, problem, and change processes, ensuring proper ticket closure and lessons learned
• Act as Incident Manager for major incidents (P1/P2), including stakeholder communication and escalation
• Coordinate production fixes, change requests, regression testing, and regular product releases
• Ensure knowledge transfer between project/development and support teams for production releases
• Maintain ServiceNow ticketing system, service catalogue, and operational documentation
• Prepare operational reports and track improvement initiatives
• Ensure compliance with security, audit, and operational policies
• Collaborate with local and regional support teams for i...

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