Support Engineer

Job Description:
Ensure stability and reliability of business applications by reducing incidents through root cause analysis and permanent fixes
Monitor application service levels, identify risks, and define mitigation and improvement plans
Manage incident, problem, and change processes, ensuring proper ticket closure and lessons learned
Act as Incident Manager for major incidents (P1/P2), including stakeholder communication and escalation
Coordinate production fixes, change requests, regression testing, and regular product releases
Ensure knowledge transfer between project/development and support teams for production releases
Maintain ServiceNow ticketing system, service catalogue, and operational documentation
Prepare operational reports and track improvement initiatives
Ensure compliance with security, audit, and operational policies
Collaborate with local and regional support teams for incident and request escalation
Adopt Agile practices aligned wi...

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