Support Analyst - Human Capital Technology Systems

• Managing clients and business stakeholder expectations – as there will be broad range of client groups
• Provide expert support for HR management systems, applicant tracking systems, learning management systems, performance management systems, and payroll systems.
• Utilize a variety of report writing tools and automations to develop management reports and metrics.
• Manage document management systems and support SharePoint-based technologies.
• Utilize Alteryx and PowerBi for data analysis and reporting.
• Handle technical support tickets using ServiceNow or other related systems.
• Apply ITIL methodologies and processes for Incident, Change, and Problem Management.
• Ticket queue management to work within defined SLAs with over 92-93% SLA adherence.
• Analyze data to develop and implement solutions and extract data for management reporting.
• Lead and participate in testing system enhancements, bug fixes, and new ...

Ready to Apply?

Submit your application today and join our talented team at PwC India.