Support Agent

DescriptionWe enjoy what we do, and we are committed to improving moviegoers' cinema experience.If you live in Mexico City, join us as a Helpdesk Support Specialist.Key ResponsibilitiesInvestigating and resolving problems that arise with our software at a 1st levelInvestigating and determining issues not concerning Vista such as hardware malfunctions, OS problems, and network connectivity that arise at a 1st levelUsing SQL Server and SQL statements to assist with problem solvingEscalating problems with the proper parties when it cannot be easily resolved during 1st level troubleshooting - this includes opening support tickets with 2nd level support with all necessary logs and supporting informationAbout VistaVista is a world-leading company that makes software for the cinema industry.Started in Auckland, New Zealand, over 25 years ago, we now serve cinemas, film distributors, and moviegoers worldwide.We have offices and subsidiary companies in Mexico City, Los Angeles, Sydney, Londo...

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