Support Agent (Xico)

We enjoy what we do, and we are committed to improving moviegoers' cinema experience. If you live in Mexico City, join us as a Helpdesk Support Specialist.

Key Responsibilities

• Investigating and resolving problems that arise with our software at a 1st level
• Investigating and determining issues not concerning Vista such as hardware malfunctions, OS problems, and network connectivity that arise at a 1st level
• Using SQL Server and SQL statements to assist with problem solving
• Escalating problems with the proper parties when it cannot be easily resolved during 1st level troubleshooting – this includes opening support tickets with 2nd level support with all necessary logs and supporting information

Requirements

• Strong client-facing skills
• Solid task management and understanding of assigned priorities
• Excellent written and verbal communication skills and excellent command of the English langua...

Ready to Apply?

Submit your application today and join our talented team at Link-Worldwide.