Supervisor - Support Center

Athens Services

📍 Irwindale, California, United States 💼 Full time 🕒 Posted June 17, 2026

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Job Description

Description
Key Responsibilities
Leadership & Team Development
Lead, coach, and develop a team of 10–20 account specialists.
Set clear performance expectations and hold team members accountable for achieving service, quality, and productivity goals.
Conduct regular one-on-one meetings, performance reviews, and coaching sessions.
Identify high-potential employees and support career development and succession planning.
Foster a positive, inclusive, and high-performing team culture.
Customer Experience Excellence
Ensure delivery of exceptional customer service across all customer interactions.
Monitor customer satisfaction metrics and implement actions to improve performance.
Manage and resolve escalated customer concerns in a professional and timely manner.
Promote a customer-first mindset and white-glove experience throughout the team.
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Job Details

Location Irwindale, California

Job Type Full time

Category Supervisors of Office and Administrative Support Workers

Posted Date June 17, 2026

Application Deadline July 27, 2026