Supervisor, Performance Monitoring

**_What Performance Monitoring contributes to Cardinal Health_**

Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.

**1. Interaction Analytics & Business Insights**
Serve as the subject matter expert for interaction analytics solutions, including Speech Analytics, Text Analytics, and Automated Quality Monitoring (AQM). Leverage these tools to identify trends, root causes, performance gaps, and customer experience opportunities, translating data into actionable insights and recommendations that drive operational performance and informed decision-making.

**2. Quality Assurance Strategy & Governance**
Develop, implement, and oversee quality assurance frameworks, processes, and standards to ensure consistent service delivery, compliance with business requirements, and alignment with organizational objectives.

**3. Team Leadership & Development**
Lead and develop a team of Quality Analysts by p...

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