Supervisor, Patient Solutions

Assistrx

📍 Phoenix, Arizona, United States 💼 Full-time 🕒 Posted June 19, 2026

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Job Description

DEPARTMENT: Patient Solutions
REPORTS TO: Program Manager, Patient Solutions
SUMMARY: The Supervisor is responsible for supervising and coordinating activities of workers providing Patient Solutions customer support services.
LOCATION: Phoenix, AZ
DUTIES AND RESPONSIBILITIES:
Makes necessary changes in staffing based on day of week and other anticipated events.
Monitors productivity of customer service representatives and generates reports.
Monitors individual, team, and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies.
Answers questions and recommends corrective services to address customer complaints.
Provides communication and follow up to ensure representatives are fu...
            

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Job Details

Location Phoenix, Arizona
Job Type Full-time
Category Supervisors of Office and Administrative Support Workers
Posted Date June 19, 2026
Application Deadline July 29, 2026