Supervisor, Disease Center Scheduling Operations

Overview

Reporting to the Manager, Disease Center Scheduling Operations, the Supervisor of Established Patient Operations is responsible for the oversight of day-to-day and scheduling operations. The Supervisor has direct supervision of approximately 6 Clinical Scheduling Specialists and Clinic Coordinators. The Supervisor provides human resources management of staff relative to hiring, corrective action, training, and evaluation of employees. Drawing on a broad understanding of the DFCI and Scheduling Department practices and policies, and displaying a degree of initiative and independent judgement, the Supervisor will continually assess and direct a wide range of issues, including personnel management, systems issues, and escalated patient issues that may arise. The Supervisor is responsible for ensuring all established patient scheduling is completed in accordance with DFCI Scheduling Guidelines and customer service standards.Located in Boston and the surroundin...

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