Supervisor - AI Server Ops Dept. III -1st Shift (Hiring Immediately)

Supervisor - AI Server Ops Dept. III -1st Shift

Grapevine, TX 76051

Overview

Position Type: Full Time Job Shift: Day Category: Installation - Maint - Repair

Description

Combine the talents of employees under your supervision to accomplish the objectives of the repair depot such as repair turnaround time, first time fix rate, parts used per repair and repair KPI achievement rate. Develop processes based on customer's requirement to achieve the service level agreement (SLA). Prepare standard operation procedures and work instructions by following ISO format. Perform continuous internal process improvement to increase customer satisfaction and productivity.

Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

Data Analysis/Communication/Issue Resolution-Prevention:

• Supervise a team of repair technicians. Review and evaluate daily KPI and customer SLA requiremen...

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Submit your application today and join our talented team at SMS InfoComm.