Student Registry Support Assistant

Job Title: Student Registry Support Assistant

Location: Student & Academic Services, University of Sheffield.

Working arrangement: Full Time (On site), Fixed‑term contract.

Responsibilities

• Respond to student and staff enquiries via face‑to‑face, live chat, telephone and email.
• Provide high‑level customer service, ensuring students are supported at all times.
• Collaborate with colleagues across the Student Registry Service to respond effectively to enquiries.
• Provide information, guidance and advice to students, staff and external enquirers in line with the University’s regulations and the General Data Protection Regulation.
• Support core administrative processes using excellent IT and organisational skills to ensure work is completed accurately and efficiently.
• Maintain and update student records using University IT systems and databases.
• Attend relevant departmental meetings (Acade...

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