Student Experience & Customer Success Specialist

EF Korea | Seoul | Full-timeAbout the RoleAt EF, we believe that the student journey begins long before departure. From the moment a student enrolls, our mission is to deliver a seamless and supportive experience that builds confidence and excitement for their global learning journey.The Student Experience & Customer Success Specialist plays a critical role in managing and elevating the pre-departure experience for enrolled students. This role ensures that students and their parents feel fully supported through proactive communication, structured milestone management, and exceptional service delivery.This is not simply an administrative position.
We are looking for someone who can own the student experience and continuously improve how we serve our customers.What You’ll DoStudent Experience Management

Manage the pre-departure journey for enrolled students

Provide guidance and support regarding visa processes, documentation, and travel preparation

Track and manage...

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