Strategic Workforce Manager – Outsourced Operations

Etsy
📍 distrito federal, distrito federal, Mexico 💼 Full-time 🕒 Posted June 01, 2026

Job Description

Etsy seeks a Workforce Manager in Mexico City to oversee operational performance of our Outsourcing Partner. The role involves responsibility for forecasting, capacity planning, and performance governance to ensure contractual service levels are met. Ideal candidates will have at least 3 years of experience in Workforce Management within a BPO setting and be proficient in Excel and WFM software. Flexible office presence required, with potential for hybrid work arrangements.
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Job Details

  • Location distrito federal, distrito federal
  • Job Type Full-time
  • Category Other-General
  • Posted Date June 01, 2026
  • Application Deadline July 11, 2026