Strategic Deployment Manager, AI at Siena

Drive innovation at Siena as a Strategic Deployment Manager focused on AI agents. This remote position demands a blend of customer experience expertise and proactive management skills.

You will handle the full lifecycle of deployment, ensuring successful implementation and automation performance for multiple client accounts. Your role is crucial in diagnosing support operations and providing solutions, making sure every interaction enhances customer relations. Build a positive customer journey while co-leading accounts efficiently.

Key Responsibilities:
• Own full deployment processes from initiation to go-live
• Analyze and fix configuration and escalation workflows
• Maintain clear documentation and daily communication
• Collaborate with senior members during initial phase
• Provide feedback on operational insights to product team

Requirements:
• 5+ years in support operations or CX agencies
• Deep under...

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