Store Manager

To maximise the controllable profit potential of the store by ensuring a high standard of leadership, sales techniques, a balanced score card of KPIs and delivery of the highest level of service to the customer at every stage of their journey.

Reports to: Regional Manager

Key Accountabilities:

To achieve targets and maximise the controllable profit performance of the store in the short and medium term.

Customer Experience - To ensure all team members provide market leading customer service via listening and engagement at every stage of the customers journey and lifetime with the brand both for new and existing.

Costs & Profitability - Control branch costs to the agreed and most effective level. Maximise margin by managing mark-down, discounts, stock loss and targeted selling.

Leadership Skills - To effectively lead and develop the team within the store ensuring a multi-channel mindset that endeavours to make every sale. Thro...

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