Staff Software Engineer - AI Copilot

Job Description: Zendesk is looking for a Staff Software Engineer to join our AI Copilot organization. The AI Copilot product brings AI directly into the hands of customer service agents and administrators.

Job Responsibilities

• Provide technical leadership across multiple teams, setting architectural direction and raising the bar for engineering quality and delivery practices.
• Work closely with ML Scientists and ML Engineers to bring ML‑powered capabilities into production as polished product features that customers use daily.
• Own the design and architecture of complex, cross‑cutting systems — driving decisions from proposal through to production and iterating based on real usage.
• Identify and drive high‑impact technical initiatives: performance, scalability, cost optimisation, and developer productivity.
• Collaborate with Product Management, Design, and engineering leadership to shape the technical roadmap and ensure engine...

Ready to Apply?

Submit your application today and join our talented team at CLEVERLY LDA (Portugal).