Staff, Sales

Primary Duties & Responsibilities

• Order booking accurately in Oracle to meet audit requirements and revenue policies.
• Coordinate shipments and resolve shipments issues where applicable with a good understanding of incoterms.
• Liaise and work closely with Sales, Marketing, Planning, Production, Finance, Shipping, Logistics, RMA, IT, GTC, etc.
• Provide sales support to Global RSM/KAM and to Sales Representatives.
• Understand, interpret, and clearly communicate messages, emails, order confirmations, shipments, customer requests, and delivery schedules.
• Attend to customer emails and requests in a professional and timely manner, ensuring customer satisfaction and proper prioritization. Escalate appropriately and act with urgency.
• Manage and resolve backlog issues, including order hold releases, PO information updates, rescheduling files, and purchase order requirements.
• Review hub inventories and aging,...

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