Job Description
**Job Description**
**Job Summary** As an L2 Support Engineer, you will play a critical role in ensuring the reliability and stability of our mission-critical systems supporting banking domain operations. You will provide advanced support by troubleshooting, analyzing, and escalating issues, while driving automation and operational improvements. This is a mostly remote position requiring shift flexibility, with occasional onsite presence for meetings or major activities at one of our four OFSS locations.
**Responsibilities**
Key Responsibilities
1. Monitor and troubleshoot production systems using UNIX/Linux, SQL, and log management tools (Splunk, Grafana, App-dynamics)
2. Provide second-level support for application and database issues; perform root cause analysis and resolution
3. Collaborate with DevOps teams to maintain and enhance CI/CD pipelines (primarily with GitLab)
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**Job Summary** As an L2 Support Engineer, you will play a critical role in ensuring the reliability and stability of our mission-critical systems supporting banking domain operations. You will provide advanced support by troubleshooting, analyzing, and escalating issues, while driving automation and operational improvements. This is a mostly remote position requiring shift flexibility, with occasional onsite presence for meetings or major activities at one of our four OFSS locations.
**Responsibilities**
Key Responsibilities
1. Monitor and troubleshoot production systems using UNIX/Linux, SQL, and log management tools (Splunk, Grafana, App-dynamics)
2. Provide second-level support for application and database issues; perform root cause analysis and resolution
3. Collaborate with DevOps teams to maintain and enhance CI/CD pipelines (primarily with GitLab)
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- Location MUMBAI, India
- Job Type Full-time
- Category other-general
- Posted Date March 02, 2026
- Application Deadline April 04, 2026