Sr. UX Researcher, Amazon Delivery Customer Experiences

Description
Have you or someone you know urgently needed something delivered, and felt the anxiety of wondering if it would arrive in time? Amazon Delivery's Customer Experiences team (ADX CX) is working to transform that uncertainty into confidence for millions of customers worldwide. We're looking for a Sr. UX Researcher to drive our continuous understanding of customers and bring ideas to the table that shape what we build next, specifically across delivery speed promises and physical experience locations (such as Same-Day delivery and Amazon Lockers).

Key job responsibilities
- Drive decisions through continuous customer understanding: You will design and maintain research programs — recurring studies, living insight repositories, and shared frameworks — that keep customer needs at the center of every product decision. Your work ensures that customer understanding compounds over time, not just when a study wraps.
- Identify opportunities and champion innovative so...

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