Sr Technical Support Consultant

Diagnose and resolve complex software problems in the areas of system configuration/setup, product functionality and bugs/enhancements.

Document issues and customer requests, following standard operating procedures and meeting SLAs.

Explain and demonstrate system issues to product development teams and convey customer

Troubleshoot and repair production databases, using sound understanding of relational database concepts such as indexes, foreign keys and triggers to safely perform the

Develop training content for customers and support team members.

Mentor junior team members.

Write and execute Structured Query Language (SQL) code against large databases.

Working Revenue Cycle Solution, Patient Accounting, and claims.

Accountable with stron...